Frequently Asked Questions
Everything you need to know about bringing AVA into your home.
What materials are used in AVA furniture?
We prioritize sustainability and durability, using FSC-certified hardwoods, premium linens, and non-toxic finishes to ensure your pieces are safe for your family and built to last.
How long will it take for my order to arrive?
Standard shipping typically takes 7-14 business days. For larger furniture items requiring White Glove Delivery, please allow 3-5 weeks for specialized handling and assembly.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer fabric swatches?
Yes, we offer complimentary swatch kits for our upholstery collections so you can experience the texture and color in your own space before making a purchase.
How do I care for my AVA products?
Each item comes with a specific care guide. Generally, we recommend avoiding direct sunlight for wood pieces and professional cleaning for our upholstered seating.
Do you offer assembly services?
Yes, our White Glove Delivery service includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.