Returns & Exchanges

At AVA, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition. If your new decor or furniture doesn't perfectly fit your space, our streamlined process ensures a stress-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original AVA packaging to ensure they remain protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.